Hi, I'm Lexi, a product designer based in the Bay Area.

Portrait of Lexi Abrams-Bourke

For the last decade, I've worked on products where the stakes are high, the domains are dense, and the people using them need things to just work. I believe the burden of complexity belongs with the designer, not the user. That means building deep technical context, mapping every scenario the system might produce, and designing for the cases the happy path doesn't cover.

Solving gnarly problems engages my mind, but the work I care about most is the people around it. I mentor designers and care deeply about the teams I'm part of. Some of my favorite career moments have nothing to do with shipping. They're the times where a teammate felt heard, a junior designer had a breakthrough, or a team came together around a hard problem.

My early career was in film and documentary, where I learned to find the right frame for a complicated story. From there I moved into customer success at Hearsay Systems and Lantern, spending my days listening to the people actually using the product. At Lantern, I started filling in user research gaps, and that's when something clicked: I didn't just want to identify the problems users were having, I wanted to solve them. That pull from research into design shaped how I work today. I don't start with interfaces, I start by understanding what someone is trying to do and where the system around them breaks down.

Outside of work, I read constantly, cook ambitiously, and dance whenever the situation even slightly calls for it.

  1. 2022 — 2026

    Atlassian

    Led design across Atlassian's enterprise identity platform, covering user provisioning, SSO/SAML, authentication policies, external user security, and condition-based access controls. Designed a new provisioning model for Units (isolated environments), coordinating across four teams in different organizations to develop a model that satisfied competing requirements, captured critical edge cases, and met enterprise customer needs. Designed and shipped the first authentication policy automation MVP, which reduced support costs by 20% (against a 15% target), then led the trajectory toward condition-based policies, the zero-trust model enterprise customers increasingly expect.

  2. 2018 — 2022

    Metromile

    Led design across both the customer experience and internal claims tools, covering the web dashboard and app, billing, device onboarding, notifications, and claims investigation tooling. Collaborated with data science to redesign the end-to-end experience for device signal loss, reducing NPS complaints about incorrect charges by 30%. The service design was repurposed across all device onboarding and replacement flows, improving device-related premium collection. Redesigned internal claims photo tooling, improving the claim open-to-close ratio from 1:0.98 to 1:1.31.

  3. 2015 — 2018

    Lantern

    Started in customer success, then began filling in user research gaps that no one else was covering. That work grew into leading longitudinal research studies with clinical populations, where I discovered critical design issues that standard usability testing missed. Those findings pulled me into product design: I redesigned Lantern's check-in and homepage experience, created the app's first design system, and designed a progress feature that increased 3rd-session user retention from 50% to 64%. Healthcare partners evaluating CBT platforms consistently cited Lantern's UX as a key differentiator in their purchasing decisions.